Privacy Policy

Your privacy matters to us. At NeoBike, we’re committed to keeping your personal information safe and handling your data with care and transparency. This policy explains what we collect, how we use it, and how we protect it when you use our website or place an order.

1. What Information We Collect

When you visit neobike.ca, we may collect:

  • Personal Information: Your name, email, phone number, shipping address, and payment details (processed securely by trusted third-party providers).

  • Device Info: IP address, browser type, operating system, and what pages you view on our site.

  • Usage Data: Actions like product views, time spent on pages, and interactions with site content.

2. How We Use Your Information

We collect this data to:

  • Process and ship your orders

  • Improve our website and your shopping experience

  • Provide fast and helpful customer support

  • Send you updates and exclusive offers (only if you’ve opted in)

  • Detect fraud and keep your account secure

3. Sharing Your Information

Your privacy is important — we never sell or rent your information.

We only share data with:

  • Service Partners: For payment processing (e.g., PayPal, Stripe), order fulfillment, and site analytics.

  • Legal Authorities: If required by law or necessary to protect NeoBike’s rights and users.

4. How We Keep Your Data Safe

We use strong security measures to protect your personal info from unauthorized access, loss, or tampering. All payment details are encrypted and handled by certified payment processors.

5. Your Rights

You’re in control. You can:

  • Access, correct, or delete your personal info

  • Opt out of marketing communications at any time

  • Request that your data be transferred to another service

Just email us at support@neobike.ca, and we’ll be happy to help.

6. Cookies & Tracking

We use cookies to enhance your experience, analyze traffic, and personalize content. You can change your cookie preferences anytime in your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here, and by continuing to use the site, you agree to the latest version.

8. Contact Us

Have questions about your data or how we use it?
Reach out to us at: support@neobike.ca